A Better Live Answering Service?

Our Live Answering Solutions provide special functions and functions that are developed to improve caller experience and mimic the same quality of service that an in-house receptionist would supply. Use one or a combination of service features to suit your service requirements.

We also offer business services for bigger corporate organisations, indicating that no matter the size of your organization, we've got you covered. For us, no task is too big or too small, and we understand that every business needs a customized service to them, which is why prices are calculated on a specific basis.

There are no other business in this field that come close to providing effective consumer service organization options like Oracle, CMS. As Australia's leading contracting out provider, we provide an organization phone answering service for Perth, Brisbane, Melbourne, Sydney and across Australia, to clients in a number of industries and have a successful track record to show it.

Making sure that we continue to grow within the divisions of integrated Omni-Channel Operations, CRM and Movement, Analysis and Social Network is a big concern to us. Our commitment to the success of your company is 2nd to none and we repeatedly do what it requires to help your business to be successful, providing only the finest in customer care, incoming and outgoing call centres, telemarketing, virtual receptionists and addressing services within Australia.

Our live answering service assists you to more efficiently handle your telephone call and improves the callback procedure. Setting up your live answering service with our business is easy. We offer you with a regional phone number to divert your phones to. You can manually turn this on and off, or automate the time of day you desire your phone system to divert to us.

All your calls are taken by native-speaking professional client service operators who remain in our Australian offices. Our call answering service is tailored to both large and little companies and we consult with you to develop a custom-made script that our customer service operators follow when talking to your clients.

Live Answer An automated answering service can turn consumers away if they choose to speak to a live individual! Sometimes you require more then a voice mail. Ozetel is proud to use live answering services at extremely cost effective rates and with the versatility to match your specific business needs. Don't miss your important consumer calls, have the Ozetel call agents take the call for you when you are busy or not available.

85 each YES YES YES Common FAQ's Instead of wasting labour hours and purchasing training, you can have inbound calls responded to by Ozetel's expert personnel. Do not let your calls go unanswered. Using the Ozetel telephone answering service as a cutting edge team is basic and you get these terrific functions; 1.

Remember, the transfer is a live response "blind" transfer. This implies that as soon as the call has actually been transferred on to an external telephone number, we can not recover the call if the external number does not respond to. Talk with the Live Answering service experts today if you require more information.

Running a small company often suggests wearing a number of various hats. One minute you are the sales individual, the next minute the accounting professional and the following hour you need to be a service technician. In in between all of this the telephone might be sounding and you need to be the receptionist also.

Research study that was performed overseas by BT has shown that service callers get actually inflamed by automated messaging services and are far more likely to hang up instead of leave a message. The research study revealed that in more than 60% of cases a caller would simply hang up the phone instead of leave a message on an automated service.

The problem with your callers merely hanging up rather than leaving a message is that they go from being a warm possibility to being a stone cold one. The possibility is that instantly after hanging up that phone they have scanned down the list and chose to call the next business down.

Organization is so competitive nowadays that you actually need to secure every possible warm lead that comes your way. Our Melbourne phone answering service is a terrific way to guarantee that you never miss another call. Our expert staff will answer most of your incoming calls (more than 90%) within 6 rings and will have your message to you within minutes.

Our system has actually been custom-made written in Australia and has been running in your area for more than 5 years. We presently have more than 3,500 consumers using our services and the system works effortlessly. Since our system has actually been created by Australians for Australian business it has a lot of functionality which works.

They can be there to turn away all of those bothersome telemarketing people who sound wishing to offer you SEO services or a new electrical energy provider. Our receptionists can likewise field calls can be found in and direct them to the right extension or department. With our cutting-edge system you can also set up a series of numbers that you desire us to call if we can't discover you at your main number.

We really desire to help you do your job much better! Our phone addressing service is used by an actually broad range of companies. These businesses vary in size from one and two male services to divisions of public business with 400 or more individuals. For us it does not matter if you are a one guy program or a 400 person department our answering service can provide the exact same level of professionalism to you regardless.

We don't have long term agreements for our clients. We don't believe that our customers should be forced to stick with us if they do not think that they are getting the very best value from our service. Despite not having an agreement to lock them in our average client still sticks with us for around 3 years so we must be doing something right.

Everything you require to take your company nationwide! We can also help with 1300 numbers. Why not call one of our friendly sales assistants on 1300 794 910 to discover out how we can help you.

I must be your longest surviving customer of your exceptional service. Given that I first went into practice, I have had absolutely nothing but the greatest respect for your service and even with SMS smart phones, nothing can change the personal service your staff have actually constantly supplied.